Please view our homepage to check for times regarding how soon your order will ship. Our made to order kits usually take us a few days to get made and in the mail. Material shortages, slow supply shipments, machine downtime and other delays can, and do happen and may affect the speed at which we can fulfill your custom made order. Please be understanding that this is the nature of all custom sewn items. If there will be a delay in shipping your item we will try to contact you immediately with an estimated ship date. In the event that you have ordered items which requires significant custom sewing or we are out of stock of some materials there may be up to 7 days. If you are in a rush please let us know, there may be some way we can speed up the process.
If there is a missing item or flaw in the product, contact us and we will ship an immediate replacement. In the event the of damaged merchandise we may require you ship it back to us so we can inspect it and make corrective actions. We always ship our packages insured, so if it is damaged in shipment or lost in shipment we will work with you to conact the carrier for refunding of the merchandise.
If for any reason you are not satisfied with your purchase, contact us within 30 days of your order to arrange for an RMA number and send it back to us in unused condition and we will refund your purchase amount minus shipping. Due to the nature of the items, slacklines or slackline accessories which have been used cannot be accepted for full refunds.
